JOIN OUR TEAM

AVAILABLE ROLES

Customer service

Sales and prospecting

AV Technician

Administration

Postes

CSR

Role & Responsibilities

  • Give a personalized, friendly and high urgency service experience
  • Respond to all customer requests via telephone, email, chat and social media
  • Updating Price List, Promotions
  • Registering opportunities for deal registrations
  • Creating and validating quotes; ensure that all applicable discounts are applied
  • Working with Sales, Operations, and Technical departments
  • Proactively engage with customers
  • Place quotes, sales orders, purchase orders, ETAs, RMAs
  • Back up to the Operations Assistant when required
  • Grow product line expertise on UC product lines
  • Delivering on CRM minimum standards or better
  • Identify and communicate impactful trends, products and customer needs
  • Deliver a personalized, friendly service with a high sense of urgency
  • Entering necessary data and information in the CRM software
  • Registering opportunities for deal registrations
  • Creating and validating quotes; ensure that all applicable discounts are applied
  • Proactively engage with customers
  • Place quotes, sales orders, purchase orders, ETAs, RMAs
  • Updating Price List, Promotions

Qualifications & Abilities

  • Collegial or equivalent education in administration, accounting or any other related or pertinent to the role
  • 1-2 years of experience in customer service
  • Bilingual, French and English, spoken and written (essential)
  • Understanding and ability to work with Google Suite of enterprise software (Google DOC and SHEET)
  • Understanding of Zoho CRM (an advantage)
  • Understanding of the unified communication and/or audio-visual markets (an advantage)
  • Ability to communicate in writing
  • Ability to prioritize and schedule accordingly
  • Ability and aptitude to work with numbers

Benefits

  • Competitive salary and commission structure
  • Generous vacation package
  • Multiple growth opportunities
  • Type of employment: full-time normal business hours

Customer Service Representative

Apply here

BDR

Business Development Representative

Role & Responsibilities
  • Continuously creating an updated customer acquisition list
  • Delivering high quantity of prospect engaging activities
  • Identifying AV leads for the Account Executive
  • Grow product line expertise on UC peripherals
  • Onboarding clients with transactional business needs
  • Delivering on CRM minimum standards or better
  • Order processing
  • Managing a forecast
  • Evaluate performance vs. quota
  • Identify and communicate impactful trends, products and customer needs
  • Plan and execute a daily minimum of outgoing calls per day (KPI)
  • Work with Account Executives by uncovering new opportunities and creating leads
  • Manage and maintain our CRM database, ensuring XAV standards
  • Ensure proper market development via account acquisition in the eastern Canadian territory by specializing in unified communication peripherals
Qualifications & Abilities
  • 1-2 years of experience in sales
  • Understanding of the UC and/or AV markets (an advantage)
  • Understanding and ability to work with Google Suite of enterprise software
  • Understanding of CRM solution; Zoho (an advantage)
  • A pleasure to communicate with over the phone
  • Comfortable working under a quota
  • Strong organizational skills and ability to work autonomously.
  • Ability to prioritize and schedule accordingly
  • Ability and aptitude to work with numbers
  • Bilingual, French and English, spoken and written (essential)
Benefits
  • Competitive salary and commission structure
  • Generous vacation package
  • Multiple growth opportunities
  • Type of employment: full-time normal business hours

Apply here

TECH

Audiovisual Technician (Level 1)

Role and Responsibilities

  • Technical Support (helpdesk)
    • Respond to support requests (web, email, phone)
  • Manufacturing training
    • Perform the necessary training and assessment for each manufacturers.
  • Internal Support
    • Assist employees with their technical requests
    • Updating of the various demonstrator equipment
    • Answering technical questions from sales representatives
  • Support for installers
    • Assist technicians on site by telephone
    • Intermediate between installers and representatives
    • Perform audio and video tests remotely with on-site technicians
  • System programming
    • Program the different types of control solution available
    • Analyze new solutions envisaged by XAV
  • Project management
    • Assist the project manager (plan and specifications)

Qualifications and skills

  • DEP or DEC in Technology of information, electrical engineering or field related and relevant
  • 1 to 2 years of experience in user support;
  • Functional bilingualism, French and English, spoken and written (essential)
  • Knowledge of Google Suite for Business software
  • Knowledge of Zoho Desk support software (an asset)
  • Knowledge of Unified Communications (an asset)
  • Audiovisual experience (an asset)
  • Experience in reading architectural plans (an asset)
  • Knowledge of Polycom, Lifesize and Kramer products (an asset)
  • Knowledge of rs-232, rs-485, Telnet serial protocols (an asset)
  • Knowledge of video over IP (an asset)

Benefits

  • Competitive salary with bonuses based on results
  • Generous vacation package
  • Growth opportunity
  • Job Type: Full time, regular office hours

Apply here

OA

Operations Assistant

Role & Responsibilities

  • Understand how to update Price Lists, Promotions and create deal registration
  • Back up to the Customer Experience Representative when required
  • Working with Sales, Operations, and Technical departments
  • Place sales orders, purchase orders, ETAs, RMAs
  • Receive Bills, Make Invoices, Pay Invoices
  • Accounts Receivables, Accounts Payables
  • Receive and send mail and shipping requirements
  • Delivering on accounting packages minimum standards or better
  • Identify and communicate impactful trends, products and customer needs
  • Support of all day-to-day operations
  • Accounts Receivables and Payables
  • Bank Reconciliation
  • Entering necessary data and information in the accounting software
  • Creating Purchase Orders
  • Payroll.
  • General Administration
  • All other applicable tasks

Qualifications & Abilities

  • Collegial or equivalent education in administration, accounting or any other related or pertinent to the role.
  • 1-2 years of experience in administration
  • Bilingual, French and English, spoken and written (essential)
  • Ability and aptitude to work with numbers
  • Strong organizational skills and ability to work autonomously
  • Ability to prioritize and schedule accordingly
  • Ability to communicate in writing
  • Understanding and ability to work with Google Suite of enterprise software (Google DOC and SHEET)
  • Understanding of Zoho Books (an asset)
  • Understanding of the unified communication and/or audio-visual markets (an asset)

Benefits

  • Competitive salary and commission structure
  • Generous vacation package
  • Multiple growth opportunities
  • Type of employment: full-time normal business hours

Apply here